<p>You can find the User Management section by clicking on the <a href="https://order.getdqd.com/au/cms/staff" target="_blank" rel="noreferrer" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>“Staff”</strong></a> tab in the left hand menu.</p><h1><strong>Managing Users</strong></h1><p>You can disable or enable users by clicking on the toggle switch next to their name. Disabled users will not be able to log in to the DQ Pro app. Tap on a user to reveal further options such as “Change Name”, “Reset Password” and “Change Role”.</p><p>Once you have selected a user you can view further details about their performance. Reported metrics include:</p><p><code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Average seating value</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Revenue introduced</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Bookings introduced</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Upsell rate</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Estimate of commission earned</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Number of call manager, call security, call runner requests</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Number of orders</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Average order turnaround</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Number of guests served</code></p><p>There are two reporting sections, a long term and a short term. You can update the short term selection by using the date selector in the bottom right corner.</p><h1><a href="https://help.getdqd.com/cms/general/user-managment#creating-a-user" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>​</strong></a><strong>Creating a User</strong></h1><p>To add a new user, tap the <strong>+</strong> symbol at the top right of the staff list. When adding a new user you must first select their user type and then enter the required fields.</p><p>User fields are as follows.</p><p></p><table style="min-width: 75px"><colgroup><col style="min-width: 25px"><col style="min-width: 25px"><col style="min-width: 25px"></colgroup><tbody><tr><th colspan="1" rowspan="1"><p><strong>Property</strong></p></th><th colspan="1" rowspan="1"><p><strong>Description</strong></p></th><th colspan="1" rowspan="1"><p><strong>required</strong></p></th></tr><tr><td colspan="1" rowspan="1"><p>Name</p></td><td colspan="1" rowspan="1"><p>A human readable name</p></td><td colspan="1" rowspan="1"><p>yes</p></td></tr><tr><td colspan="1" rowspan="1"><p>Phone Number</p></td><td colspan="1" rowspan="1"><p>The users phone number</p></td><td colspan="1" rowspan="1"><p>yes</p></td></tr><tr><td colspan="1" rowspan="1"><p>Role</p></td><td colspan="1" rowspan="1"><p>The user’s role</p></td><td colspan="1" rowspan="1"><p>yes</p></td></tr></tbody></table><h1><a href="https://help.getdqd.com/cms/general/user-managment#roles" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>​</strong></a><strong>Roles</strong></h1><p>There are four default operational roles in DQ. <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Admin</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Manager</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Waiter</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">Runner</code></p><h3><strong>Admin</strong></h3><p>Admins (by default) have full access to the system. They can create and edit users, change venue settings and parameters and view reports and data. Admins are the only user with access to the backend CMS.</p><h3><a href="https://help.getdqd.com/cms/general/user-managment#manager" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>​</strong></a><strong>Manager</strong></h3><p>Managers (by default) have full access to the app for operational purposes. They can view all orders and reports for trading period. They can also assign users, send messages, manage and refund all payments.</p><h3><a href="https://help.getdqd.com/cms/general/user-managment#waiter" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>​</strong></a><strong>Waiter</strong></h3><p>Waiters (by default) have access to the app, and can view and place orders and for the table/s they are assigned to. They can view booking and guest information relating to the tables they are assigned to. They can also cancel their own orders and void items providing a payment has not been taken.</p><h3><a href="https://help.getdqd.com/cms/general/user-managment#runner" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>​</strong></a><strong>Runner</strong></h3><p>Runners (by default) have access to the app to view orders and manage orders. They cannot make orders or close out tablets. They can also accept runner requests from waiters.</p><h1><a href="https://help.getdqd.com/cms/general/user-managment#permissions" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>​</strong></a><strong>Permissions</strong></h1><p>The standard roles described previously can be customised to suit the access levels you prefer for your team. More details about the specific access each permission provides to a user can be found <a href="https://help.getdqd.com/cms/general/cms/general/permissions" target="_blank" rel="noreferrer" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>here</strong></a>.</p><h3><strong>Customising Default Permissions</strong></h3><p>On the <a href="https://order.getdqd.com/au/cms/staff" target="_blank" rel="noreferrer" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>“Staff”</strong></a> page of the CMS, users are organized according to their role type.</p><p>To modify a role’s permissions:</p><ul class="accent-bullets"><li><p>Click on the three dots located to the right of the User Type. This will allow you to enable or disable permissions for users.</p></li></ul><p>ℹ️ <strong>Whenever a modification is made to the permissions associated with a role, the adjustment will immediately affect all users assigned to that role. Should you need to alter permissions for just one individual, it is advisable to create a distinct role type for this purpose.</strong></p><p><a href="https://feedback.getdqd.com/docs/general/permissions" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Learn more about role customization and permissions.</a></p><h3><strong>Adding New Role Types</strong></h3><p>You can add new role types to expand or restrict the permissions of some staff members.</p><p>To add a new role type, navigate to the base of the <a href="https://order.getdqd.com/au/cms/staff" target="_blank" rel="noreferrer" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>“Staff”</strong></a> page of the CMS and select “Add new role”. You will be able to provide a new, description and set permissions.</p><h1><strong>Changing Roles</strong></h1><p>You can move users between roles in the <a href="https://order.getdqd.com/au/cms/staff" target="_blank" rel="noreferrer" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);"><strong>“Staff”</strong></a> page of the CMS.</p><p>Select the user you wish to change and select “Change Role” under their name. The new role will apply to that user instantly.</p><p><br></p>

General

Managing acess by staff and measuring performance.

User Management

Introduction

DQ Playbook

DQ Pro - Accessing your account

Basics

Waiter/Attendant

Runner/Dispense

Manager

Roles & Proccess

Adding Events

Creating Bookings

Guests & Guest Data

Public Facing Bookings

Integrating Hosted Bookings

Bookings

Creating Items

Managing Modifiers

Booking (Package) Templates

Menus & Modifiers

Table Management

Permissions

Reporting

Settings

Integrations

Tags & Data

Night Setup

Door & Arrivals

Walk-ins

Ordering Flow

Closing

Floor Flow

Managing Orders

Managing Payments

Managing Dispense

Using the Run-List

Dispense & Order Management

Booking Payments

Managing Staff

Get Started With Core

DQ Core

Docs