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Basics

Roles & Proccess

Bookings

Menus & Modifiers

General

Floor Flow

Dispense & Order Management

<ol class="steps-list"><li>GETTING FAMILIAR WITH A BOOKING<img src="https://uploads.productlane.com/923ca1834dc156f1eef5c201478faa76.png"><ul><li>Tile 1 – Guest Summary: If a guest is selected, key information is displayed here. If a guest hasn’t been assigned to the booking, tap this tile to select or create one.</li><li>Tile 2 – Booking Summary: Displays essential booking information. Tap this tile to access booking setup, payments, and guest list details.</li><li>Tile 3 – Tab: Shows the booking’s total spend and payment status. Tap to view the live receipt.</li><li>Tile 4 – Guest List: Indicates how many guests have arrived vs. how many are included in the package. Tap to view the full guest list.</li><li>Details: Shows items included in the booking price. These can be requested at any time and do not add to the total cost.</li><li>Item Search: Search for specific items by name or tag.</li><li>Menu Categories: The top-level categories of items available for ordering or requesting.</li></ul></li><li>REQUESTING PACKAGE ITEMSIf your venue uses packages, some bookings may include items that can be requested during the event. These items will appear under the “Details” category.<img src="https://uploads.productlane.com/48924177af5032423300e5bd72299364.png">Depending on your venue’s flow, some or all included items may be requested when the guest checks in. Items not requested at the door remain available for order during service. To request an included item:<ol class="steps-list"><li>Tap the tick next to the item you wish to order.</li><li>If applicable, adjust the quantity (e.g., one of two bottles of champagne).</li><li>Tap “REQUEST PACKAGE ITEMS” at the bottom of the screen.</li></ol></li><li>REQUESTING MENU ITEMS During the event, tables may need additional service items like fresh glasses, ice, mixers, as well as food and beverages.<blockquote>⚠️ Stay alert to your table’s supply of glasses, ice, and mixers — these can become blockers to consumption and service.</blockquote><h3><a href="https://help.getdqd.com/operations/floor/order-payments#to-request-items%3A" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;">​</a></h3>To request items:<ol class="steps-list"><li>Browse the menu and add desired items to the cart.</li><li>Tap “View Cart” at the bottom of the screen.</li><li>In the Cart screen, you can:<ul><li>Adjust item quantities</li><li>Add notes by swiping left or right on an item</li></ul></li><li>If payment is required, tap “Confirm Payment”. Otherwise, tap “Request Now”.</li></ol>After placing an order, a banner at the top of the screen will confirm: “Your order was successful.”</li><li>PAYMENTSSome items require either payment or a record of payment intent. Accurately logging payment ensures your colleagues know how to proceed after the order is placed.<img src="https://uploads.productlane.com/214c60a1b0ee57b69e42d8a2091876e1.png">Payment Types:<table class="" style="min-width: 75px"><colgroup><col style="min-width: 25px"><col style="min-width: 25px"><col style="min-width: 25px"></colgroup><tbody><tr><th colspan="1" rowspan="1">Payment Type</th><th colspan="1" rowspan="1">Function</th><th colspan="1" rowspan="1">Available to</th></tr><tr><td colspan="1" rowspan="1">Request Cash</td><td colspan="1" rowspan="1">Payment not yet collected. Notifies a manager to collect cash.</td><td colspan="1" rowspan="1">Waiter, Manager</td></tr><tr><td colspan="1" rowspan="1">Take Cash</td><td colspan="1" rowspan="1">Confirms that cash has been collected.</td><td colspan="1" rowspan="1">Manager</td></tr><tr><td colspan="1" rowspan="1">Request Card</td><td colspan="1" rowspan="1">Payment not yet collected. Notifies a manager to collect a card payment and mark it as received.</td><td colspan="1" rowspan="1">Waiter, Manager</td></tr><tr><td colspan="1" rowspan="1">Take Card</td><td colspan="1" rowspan="1">Confirms that a card payment has been collected.</td><td colspan="1" rowspan="1">Manager</td></tr><tr><td colspan="1" rowspan="1">Card Reader</td><td colspan="1" rowspan="1">Sends the payment request to a connected Stripe or Dojo terminal.</td><td colspan="1" rowspan="1">Waiter, Manager</td></tr><tr><td colspan="1" rowspan="1">Comp</td><td colspan="1" rowspan="1">Processes the order without collecting payment.</td><td colspan="1" rowspan="1">Manager</td></tr><tr><td colspan="1" rowspan="1">Request Comp</td><td colspan="1" rowspan="1">Requests manager approval to process the order without payment (requires DQ manager approval).</td><td colspan="1" rowspan="1">Waiter, Manager</td></tr><tr><td colspan="1" rowspan="1">QR Pay</td><td colspan="1" rowspan="1">Accepts payment via Stripe Link.</td><td colspan="1" rowspan="1">Waiter, Manager</td></tr><tr><td colspan="1" rowspan="1">Tap to Pay</td><td colspan="1" rowspan="1">Accepts payment via card or digital wallet.</td><td colspan="1" rowspan="1">Waiter, Manager</td></tr><tr><td colspan="1" rowspan="1">Add to Tab</td><td colspan="1" rowspan="1">Adds the order to the guest’s tab for later payment.</td><td colspan="1" rowspan="1">Waiter, Manager</td></tr><tr><td colspan="1" rowspan="1">Prepaid</td><td colspan="1" rowspan="1">Confirms that payment was made outside of the DQ system.</td><td colspan="1" rowspan="1">Waiter, Manager<a href="https://help.getdqd.com/operations/floor/order-payments#payment-types%3A" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;">​</a> </td></tr></tbody></table></li><li>GETTING HELPDQ has built-in support request options for needs that can’t be met directly through the menu.You’ll find a three-dot menu at the bottom right of both the menu and booking screens. From here, you can initiate support requests.<a href="https://help.getdqd.com/operations/floor/order-payments#available-prompts%3A" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;">​</a>Available Prompts<table class="" style="min-width: 75px"><colgroup><col style="min-width: 25px"><col style="min-width: 25px"><col style="min-width: 25px"></colgroup><tbody><tr><th colspan="1" rowspan="1">Prompt</th><th colspan="1" rowspan="1">Action</th><th colspan="1" rowspan="1">Can Be Accepted By</th></tr><tr><td colspan="1" rowspan="1">Call Runner</td><td colspan="1" rowspan="1">Notifies runner users that help is needed at a specific table. Support options can be customized via the CMS.</td><td colspan="1" rowspan="1">Runner</td></tr><tr><td colspan="1" rowspan="1">Call Manager</td><td colspan="1" rowspan="1">Notifies manager users that help is needed at a specific table or door.</td><td colspan="1" rowspan="1">Manager</td></tr><tr><td colspan="1" rowspan="1">Call Security</td><td colspan="1" rowspan="1">Notifies both runners and managers that security is required at a specific table or door.</td><td colspan="1" rowspan="1">Manager</td></tr></tbody></table></li></ol>

A quick overview of ordering and requesting included items.

Ordering Flow

Table of Contents