Support inbox
Every support channel in one inbox, synced with Linear
Email, Slack Connect, Teams, and live chat share one keyboard-first inbox that responds in 50ms. Engineers reply from Linear while the agent closes what it already knows.
Powering fast-moving companies worldwide
Reply where your customers started
Email from your domain
Mail goes out from your support address with your signature. Press F to forward any email into a new thread.
Slack Connect channels
Every shared channel thread syncs both ways, emoji included. Auto replies cover the hours your team is offline.
Microsoft Teams
Your reply shows up in Teams as a threaded message with your name and avatar. Files and images sync both ways.
Live chat in your product
Customers see past chats and every linked Linear request in the widget. Signed tokens verify who is writing.
Run the whole inbox from your keyboard
A sync engine keeps the inbox on your machine, so even the largest workspaces open in seconds and every action responds in 50ms.
- Move between threads↑↓
- Jump straight to a thread123
- Go to the bottom of the list⌘↓
- Cycle through inbox tabsTab
- Select several threadsX
- Forward an email into a threadF
- Insert a snippet;
- Run a slash command/
Engineers reply from Linear
Each conversation becomes a synced comment on its Linear issue. A reply there goes back to the customer in Slack, email, Teams, or live chat.
Available on every planSynced comment
The conversation appears on the issue, next to the PR your coding agent opened.
Reply in Linear
Engineers answer under the comment without opening a new tool.
Back in channel
The customer reads it in the Slack thread they started.
The agent takes the first pass
Turn the agent on per channel and it picks up threads like a new teammate. Your team starts each day with the conversations that need a person.
Explore the agentDrafts from what you shipped
Copilot drafts each reply from your help center, changelogs, past threads, and Linear issues. You edit and send.
Closes what it solved
When the agent is confident a problem is solved, it closes the thread and posts its reply to your Slack channel.
Ask the whole inbox
Ask who to answer first or which accounts are at risk. The assistant reads every open thread to answer.
Customers watch their fix ship
Linear status appears in the chat as the issue moves from todo to done. A merged PR shows up too, and none of it sends a notification.
- Status that only moves forwardCancelled work stays hidden from the customer.
- Priority from the customerCustomers mark their own request important from the chat.
- Every request in one portalThe support portal lists each request with its live status.
Routing, SLAs, and reporting
SLA timers on every thread
Track time to first response and time to resolution across teams and timeframes.
Views for your biggest accounts
Save filters like revenue, company size, or tag as views in the sidebar.
Routed to the account owner
New messages from a company go straight to its owner, synced from Linear.
Office hours and auto replies
Live chat shows your hours. Email and Slack send an automatic reply outside them.
Broadcasts to every customer
Send a changelog to every Slack Connect channel, or email everyone who asked for a feature.
Reporting per teammate
First response, resolution time, queue depth, and AI resolution rate in one view.
Everything else you reach for
- Snippets
- Type ; to insert a saved reply.
- Undo send
- Pull a message back before it goes out.
- Snooze
- Threads return to the inbox when you need them.
- Timeline
- Every status change, assignment, and AI action in order.
- Inline screenshots
- Paste or capture an image straight into the composer.
- Browser context
- The widget attaches browser version and console output.
- Chat transcripts
- Live chat participants get the conversation by email.
- Blocklist
- Blocked senders stay out of email, portal, and widget.
- Imports
- Bring your history from Zendesk, Intercom, or a CSV.
- API v2 and webhooks
- Scoped keys, cursor pagination, and signed events.
- MCP server
- Triage and draft replies from Claude, Codex, or Cursor.
- 47 languages
- The widget and portal translate for each visitor.
Software companies that want to delight users choose Productlane
Design softwareHow Linearity scales support with AI
The Productlane Agent, trained on their product and billing, answers customers directly. The help center rebuilt and translated itself in minutes.
Global mobilityHow premote runs multi-channel support on Productlane
Four months after moving off a legacy helpdesk, support runs across Slack, Teams, and email, with the help center rebuilt in Productlane.