A VIP manager should ensure the highest quality guest experience by setting their team up for success.In reality, however, many VIP managers are bogged down by manual tasks like cash handling, guest engagement, and radio escalations. DQ aims to free managers from these tasks so they can focus on quality of service and guest experience.<ol class="steps-list"><li>Guest Arrival When a guest arrives, managers (or dedicated door staff) should check them in using the DQ Pro mobile app before escorting them to their table. Checking in at the door will automatically notify the assigned waiter of the guest’s arrival so they are ready to seat and welcome them. <a href="https://help.getdqd.com/operations/floor/door-arrival" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;">Learn more about Guest Arrival</a></li><li>Request Handling When a waiter or door staff member needs assistance, they can request a manager or security to attend the table. All managers will be notified instantly via the DQ Pro app. These requests also appear in the Tables tab, providing an at-a-glance view of where help is needed. A full history of requests is available in the Notifs tab. When attending a request, it’s important for a manager to accept it to avoid multiple managers responding to the same issue. <a href="https://help.getdqd.com/operations/general/notifications" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;">Learn more about Communication</a></li><li>Payments Cash and some other forms of payment must be handled by a manager or a role with cash-handling permissions. When a transaction occurs outside of DQ, the manager can record the payment type in the mobile app. If tender collection is needed, managers will receive request notifications via DQ, with details about the location, amount, and method requested. <a href="https://help.getdqd.com/operations/dispense/managing-payments" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;">Learn more about Payments</a> </li></ol>

Roles & Proccess

To manage the delicate balance between chaos and fun, Managers need to clear the path for their team to be most effective.