A VIP manager should ensure the highest quality guest experience by setting their team up for success.In reality, however, many VIP managers are bogged down by manual tasks like cash handling, guest engagement, and radio escalations. DQ aims to free managers from these tasks so they can focus on quality of service and guest experience.<ol class="steps-list"><li>Guest Arrival When a guest arrives, managers (or dedicated door staff) should check them in using the DQ Pro mobile app before escorting them to their table. Checking in at the door will automatically notify the assigned waiter of the guest’s arrival so they are ready to seat and welcome them. <a href="https://feedback.getdqd.com/docs/floor-flow/door-arrivals" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Learn more about Guest Arrival</a></li><li>Request Handling When a waiter or door staff member needs assistance, they can request a manager or security to attend the table. All managers will be notified instantly via the DQ Pro app. These requests also appear in the Tables tab, providing an at-a-glance view of where help is needed. A full history of requests is available in the Notifs tab. When attending a request, it’s important for a manager to accept it to avoid multiple managers responding to the same issue. </li><li>Payments Cash and some other forms of payment must be handled by a manager or a role with cash-handling permissions. When a transaction occurs outside of DQ, the manager can record the payment type in the mobile app. If tender collection is needed, managers will receive request notifications via DQ, with details about the location, amount, and method requested. <a href="https://feedback.getdqd.com/docs/dispense-order-management/managing-payments" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border border-b hover:border-b-[2px] transition-all duration-75 " style="text-decoration: none; border-color: var(--portal-accent-color);">Learn more about Payments</a> </li></ol>

Roles & Proccess

To manage the delicate balance between chaos and fun, Managers need to clear the path for their team to be most effective.

Manager

Introduction

DQ Playbook

DQ Pro - Accessing your account

Basics

Waiter/Attendant

Runner/Dispense

Adding Events

Creating Bookings

Guests & Guest Data

Public Facing Bookings

Integrating Hosted Bookings

Bookings

Creating Items

Managing Modifiers

Booking (Package) Templates

Menus & Modifiers

Table Management

User Management

Permissions

Reporting

Settings

Integrations

Tags & Data

General

Night Setup

Door & Arrivals

Walk-ins

Ordering Flow

Closing

Floor Flow

Managing Orders

Managing Payments

Managing Dispense

Using the Run-List

Dispense & Order Management

Booking Payments

Managing Staff

Introduction to DQ Core

Setting up your venue

Events

Guest Lists

Flows - Night Set-up

Flows - Door & Arrivals

Flows - Serving

DQ Core

Docs