Floor & Tables

Your floor is made up of sections (also called areas — think "Main Room", "Terrace", "VIP") and the tables within them. This is where you'll spend most of your time during service, since it shows every table's status at a glance.

Setting Up Your Floor

Floor setup is an Owner/Manager task, done once and adjusted as your venue changes.

1. Add your sections — give each area of your venue a name.
2. Add your tables into the right section, using the same names or numbers your team already uses on the floor.
3. Drag to reorder sections and tables so the on-screen layout matches the real room — this makes it fast to find a table during a busy service.

If your venue has the floor map switched on, there's a further step: laying the tables out in their real positions. See Editing Your Floor Map.

Reading the Floor During Service

Each table card shows:

• Whether it's free or occupied
• The booking or group currently seated there
• The running total of their tab so far

This updates live — if a colleague seats a table on their device, you'll see it change on yours within a second or two.

Seeing the Floor as a Map

As well as this list, your venue may have the floor map — the same live information drawn as the actual room, with tables in their real positions. Tap the round orange map button in the bottom-right corner to switch between the two.

The map is currently in beta and enabled venue by venue, so you may not see the button yet. Three guides cover it:

• The Floor Map — using it during service
• Editing Your Floor Map — laying out your room (Owners and Managers)
• Table Colours on the Map — choosing what seated, booked and vacant look like

Opening a Tab

A tab opens the moment a booking is seated at a table. There are two ways this happens:

1. From a booking — open an existing reservation, assign it a table, and seat it.
2. Walk-ins — create a booking on the spot from the Bookings tab, then seat it straight away.

Seating a booking is available to Owners, Managers, Hosts, and Waiters. If you're using the map, you can seat straight from a table there too — the same rules apply either way.

Running a Table's Tab

Tap any open table to see its live tab:

• Every order placed and the running total
• An add order button, which jumps straight into that table's menu
• Request or take payment actions (see the Payments guide)
• A close tab button, once the party's balance is settled

Merging Tables

For a bigger party spread across more than one table, merge them into a single tab from the table's menu. One table becomes the "lead" table for the group, and all orders and payments roll up to it.

Note: Unmerging tables removes the link between them completely, rather than just hiding it. This is intentional — it means an unmerged table can never accidentally still show as joined to another one.

Closing a Tab

Closing a tab marks the booking as finished and frees the table for the next party.

• You can't close a tab while it still has an unpaid balance — settle or comp it first.
• Closing is generally available to Owners, Managers, Hosts, and Waiters.

Who's Working Which Table

You can note which staff member is currently working a given table. This is a handy on-floor reference for the team, not a permissions setting — it doesn't restrict who can act on that table.

Troubleshooting

A table won't close. It has an unpaid balance — take payment or comp it first.

A merged table still shows as merged after unmerging. This shouldn't linger. If it does, ask a manager to check it.

Something you did flashed on screen and then disappeared. This almost always means your role doesn't have permission for that action, and it was quietly reversed. See Roles & Permissions or ask a manager.