<h1>Overview</h1>The DQ Orders tab (sometimes referred to as a “Bump” screen) has been designed to optimize the preparation and delivery of orders to tables within the venue. This document provides an overview of the screen layout, best practices, and how to customize it for your venue.<img src="https://uploads.productlane.com/4bebece93b4e76f8172ff2d717cb1c91.png"><h1><a href="https://help.getdqd.com/operations/dispense/managing-dispense#order-status" target="_blank" rel="noopener noreferrer nofollow" class="cursor-pointer box-border font-semibold border-b hover:border-b-[2px] border-[rgb(24,189,202)] transition-all duration-75" style="text-decoration: none; color: inherit;">​</a>Order Status</h1><table class="" style="min-width: 50px"><colgroup><col style="min-width: 25px"><col style="min-width: 25px"></colgroup><tbody><tr><th colspan="1" rowspan="1">Status</th><th colspan="1" rowspan="1">Description</th></tr><tr><td colspan="1" rowspan="1">For Approval</td><td colspan="1" rowspan="1">The order has been paid and is awaiting approval from a manager before it can be handled.</td></tr><tr><td colspan="1" rowspan="1">Pending</td><td colspan="1" rowspan="1">Order has been submitted but has not been attended.</td></tr><tr><td colspan="1" rowspan="1">In Preparation</td><td colspan="1" rowspan="1">Order is being prepared.</td></tr><tr><td colspan="1" rowspan="1">Ready</td><td colspan="1" rowspan="1">Order is on its way to the table.</td></tr><tr><td colspan="1" rowspan="1">Delivered</td><td colspan="1" rowspan="1">Order has been delivered and no further action is required.</td></tr><tr><td colspan="1" rowspan="1">Cancelled</td><td colspan="1" rowspan="1">The order was cancelled.</td></tr></tbody></table><h1>Columns</h1>When viewed on a tablet device, the bump screen shows three columns by default: [Pending], [In Preparation], and [Ready]. The others are hidden to optimize performance and navigation.To hide or show columns, tap the “Filter” icon at the top right of the orders page and select the columns you want to display. On a mobile device, you can only select one column at a time.<h1>Locations &amp; Filters</h1>You can further filter the orders displayed on the bump screen. To access the filters and settings, tap the “Filter” icon at the top right of the orders page.<table class="" style="min-width: 50px"><colgroup><col style="min-width: 25px"><col style="min-width: 25px"></colgroup><tbody><tr><th colspan="1" rowspan="1">Filter</th><th colspan="1" rowspan="1">Description</th></tr><tr><td colspan="1" rowspan="1">Collections</td><td colspan="1" rowspan="1">Filter orders by those arising from one dispense or service area.</td></tr><tr><td colspan="1" rowspan="1">Table</td><td colspan="1" rowspan="1">Filter orders by one specific table.</td></tr><tr><td colspan="1" rowspan="1">Segment</td><td colspan="1" rowspan="1">Segments allow you to categorize orders based on their contents. Please contact us to set up filters by segment.</td></tr><tr><td colspan="1" rowspan="1">My Orders</td><td colspan="1" rowspan="1">Show only orders placed by you. This is useful for waiter users.</td></tr><tr><td colspan="1" rowspan="1">Paid Only</td><td colspan="1" rowspan="1">Show only orders that are fully paid or do not require payment.</td></tr><tr><td colspan="1" rowspan="1">Unpaid Only</td><td colspan="1" rowspan="1">Show only orders that require payment.</td></tr></tbody></table>

Dispense & Order Management

How to use the orders screen to manage an effective dispense.

Managing Dispense

Introduction

Accessing your account

Basics

Waiter/Attendant

Runner/Dispense

Manager

Roles & Proccess

Adding Events

Creating Bookings

Guests & Guest Data

Customer Facing

Bookings

Creating Items

Managing Modifiers

Booking Options

Menus & Modifiers

Table Management

User Management

Permissions

Reporting

Settings

Integrations

Tags & Data

General

Night Setup

Door & Arrivals

Walk-ins

Ordering Flow

Closing

Floor Flow

Managing Orders

Managing Payments

Using the Run-List

Booking Payments

Managing Staff

Docs